Blar i BI Open på forfatter "Magnusson, Peter Daniel Lund"
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Chatbots in service recovery: Crackpot or Jackpot?
Magnusson, Peter Daniel Lund; Rånnerud, Arne Aleksander (Master thesis, 2019)Problem Service recovery has been a heavily researched and studied area for several years. As technology has continued to develop and been adapted and incorporated into this field, new research avenues have also opened ...