Blar i BI Open på forfatter "Fotheringham, Darima"
-
Service Research Priorities in Turbulent Times: A Multiple Stakeholder Approach
Ostrom, Amy; Field, Joy; Fotheringham, Darima; Subramony, Mahesh; Gustafsson, Anders; Lemon, Kathrine; Huang, Ming-Hui; McColl-Kennedy, Janet, R. (Journal article; Peer reviewed, 2021)Transformative changes in the societal and service context call out for the service discipline to develop a coherent set of priorities for research and practice. To this end, we utilized multiple data sources: surveys of ... -
Service Research Priorities: Designing Sustainable Service Ecosystems
Field, Joy; Fotheringham, Darima; Subramony, Mahesh; Gustafsson, Anders; Ostrom, Amy; Lemon, Kathrine; Huang, Ming-Hui; McColl-Kennedy, Janet (Journal article; Peer reviewed, 2021)This article utilizes input from service scholars, practitioners, reviews of published literature, and influential policy documents to identify service research priorities that push the boundaries of extant research. In a ...