dc.contributor.author | Bygballe, Lena E. | |
dc.contributor.author | Bø, Eirill | |
dc.contributor.author | Grønland, Stein Erik | |
dc.date.accessioned | 2012-05-09T12:40:01Z | |
dc.date.available | 2012-05-09T12:40:01Z | |
dc.date.issued | 2012 | |
dc.identifier.issn | 1873-2062 | |
dc.identifier.uri | http://hdl.handle.net/11250/93548 | |
dc.description | This is the authors’ final, accepted and refereed manuscript to the article | no_NO |
dc.description.abstract | Many trading companies have taken a global approach to their supply markets, sourcing from low-cost foreign countries in order to achieve cost reductions. There remains, however, a lack of evidence that sourcing internationally actually leads to improved economic performance. This can be explained by two key challenges in terms of how to achieve a balance between: (1) purchasing and logistics costs; and (2) total costs and customer service. The purpose of this paper is to examine the organisation and management of international supply from a total cost perspective, taking into account both purchasing and logistics costs, as well as customer service and agility. Previous research into a number of Norwegian companies that have sourced from China has identified four configurations for managing international supply. This paper utilises the supply management literature and an example of a Norwegian retail and wholesale company to analyse and discuss these configurations and their effects on total costs and customer service. The paper’s theoretical contribution is the conceptualisation of a total cost perspective on international supply management and the discussion of such costs in relation to customer service. This contribution may, in turn, aid companies that source from foreign, low-cost countries | no_NO |
dc.language.iso | eng | no_NO |
dc.publisher | Elsevier | no_NO |
dc.subject | international supply management | no_NO |
dc.subject | total costs | no_NO |
dc.subject | customer service | no_NO |
dc.subject | configurations | no_NO |
dc.title | Managing international supply: the balance between total costs and customer service | no_NO |
dc.type | Journal article | no_NO |
dc.type | Peer reviewed | no_NO |
dc.source.pagenumber | 394-401 | no_NO |
dc.source.volume | 41 | no_NO |
dc.source.journal | Industrial Marketing Management | no_NO |
dc.source.issue | 3 | no_NO |
dc.identifier.doi | 10.1016/j.indmarman.2011.06.013 | |