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dc.contributor.authorKvalnes, Øyvind
dc.date.accessioned2012-06-18T13:38:50Z
dc.date.available2012-06-18T13:38:50Z
dc.date.issued2011
dc.identifier.issn0167-4544 (Print)
dc.identifier.issn1573-0697 (Online)
dc.identifier.urihttp://hdl.handle.net/11250/93440
dc.descriptionThis is the author's final and acceptet version, post refereeing, of the article. Publisher's version is available at www.springerlink.comno_NO
dc.description.abstractAbstract The insurance industry’s practice of producing comprehensive insurance policies can have unforeseen and negative ethical consequences. Insurance policies express promises from the insurer to the insured, to the effect that the insurer should be trusted to appropriately assist the insured in case of accident. The relation is seriously undermined when the content of the promise is blurred, containing clauses and condition which are ambiguous or hidden in fine print. This paper contains an investigation of (1) the sources of the fine print policy practice, (2) its immediate effects on the degree to which the policies are understandable to the insured, (3) the ethical consequences that can follow from blurring the true content of the insurer’s promise to the insured and (4) the measures insurers can take in order to develop a more constructive ethical relationship with its customers.no_NO
dc.language.isoengno_NO
dc.publisherSpringerno_NO
dc.titleBlurred promises: Ethical consequences of fine print policies in insuranceno_NO
dc.typeJournal articleno_NO
dc.typePeer reviewedno_NO
dc.source.pagenumber77-86no_NO
dc.source.volume103no_NO
dc.source.journalJournal of Business Ethicsno_NO
dc.source.issueSupplement 1, Special issue on Insurance and Business Ethicsno_NO
dc.identifier.doihttp://dx.doi.org/10.1007/s10551-012-1224-7


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