• norsk
    • English
  • English 
    • norsk
    • English
  • Login
View Item 
  •   Home
  • Handelshøyskolen BI
  • Articles
  • Scientific articles
  • View Item
  •   Home
  • Handelshøyskolen BI
  • Articles
  • Scientific articles
  • View Item
JavaScript is disabled for your browser. Some features of this site may not work without it.

Blurred promises: Ethical consequences of fine print policies in insurance

Kvalnes, Øyvind
Journal article, Peer reviewed
Thumbnail
View/Open
Kvalnes_2011_JBusEthics.pdf (124.3Kb)
URI
http://hdl.handle.net/11250/93440
Date
2011
Metadata
Show full item record
Collections
  • Scientific articles [1357]
Original version
http://dx.doi.org/10.1007/s10551-012-1224-7
Abstract
Abstract The insurance industry’s practice of producing

comprehensive insurance policies can have unforeseen and

negative ethical consequences. Insurance policies express

promises from the insurer to the insured, to the effect that

the insurer should be trusted to appropriately assist the

insured in case of accident. The relation is seriously

undermined when the content of the promise is blurred,

containing clauses and condition which are ambiguous or

hidden in fine print. This paper contains an investigation of

(1) the sources of the fine print policy practice, (2) its

immediate effects on the degree to which the policies are

understandable to the insured, (3) the ethical consequences

that can follow from blurring the true content of the

insurer’s promise to the insured and (4) the measures

insurers can take in order to develop a more constructive

ethical relationship with its customers.
Description
This is the author's final and acceptet version, post refereeing, of the article. Publisher's version is available at www.springerlink.com
Publisher
Springer
Journal
Journal of Business Ethics

Contact Us | Send Feedback

Privacy policy
DSpace software copyright © 2002-2019  DuraSpace

Service from  Unit
 

 

Browse

ArchiveCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsDocument TypesJournalsThis CollectionBy Issue DateAuthorsTitlesSubjectsDocument TypesJournals

My Account

Login

Statistics

View Usage Statistics

Contact Us | Send Feedback

Privacy policy
DSpace software copyright © 2002-2019  DuraSpace

Service from  Unit