• The rise of chatbots: The effect of using chatbot agents on consumers' responses to request rejection 

      Yu, Shubin; Xiong, Ji (Jill); Shen, Hao (Journal article; Peer reviewed, 2022)
      This research investigates consumers’ perceptions and evaluations of robot service agents compared with human service agents when service requests are rejected. Six studies were conducted. The results show that when consumers ...
    • Situated embodied cognition: monitoring orientation cues affects product evaluation and choice 

      Eelen, Jiska; Dewitte, Siegfried; Warlop, Luk (Journal article; Peer reviewed, 2013)
      Consumers generally prefer products that are easy to interact with. In three studies, we show that this preference arises from the fit between product orientation and monitored situational constraints. Flexible right-handers, ...
    • Trying too hard or not hard enough: How effort shapes status 

      Warren, Nathan; Warren, Caleb (Journal article; Peer reviewed, 2023)
      Is trying to earn status effective or self-defeating? We show that whether effort increases or decreases admiration and respect (i.e., status) depends on how the person is trying to earn status. Groups evaluate people along ...
    • Women seek more variety in rewards when closer to ovulation 

      Faraji-Rad, Ali; Moeini-Jazani, Mehrad; Warlop, Luk (Journal article; Peer reviewed, 2013)
      We propose that women's increased generalized sensitivity to rewards during the fertile phase of the menstrual cycle causes them to seek more variety in rewards when they are in the fertile phase than when they are not in ...