Managers' reliance on AI decision aids and their perceived trustworthiness
Master thesis
Permanent lenke
https://hdl.handle.net/11250/3159893Utgivelsesdato
2024Metadata
Vis full innførselSamlinger
- Master of Science [1822]
Sammendrag
With the increasing integration of artificial intelligence (AI) in managerial roles,
this study investigates how employees perceive the trustworthiness of managers
relying on AI decision aids in personnel decision-making, and how these
perceptions are influenced by the extent of explanation provided about the
decisions. A quantitative research approach using an experimental vignette survey
was employed, with a total of 230 respondents participating. Three sets of
hypothetical vignettes were created to capture varying levels of managerial
reliance on AI and the explanations provided by managers. The findings suggest
that managers who do not rely on AI decision aids are perceived as having higher
ability and benevolence compared to those who do. However, no significant
results for the relationship between a manager’s reliance on AI and perceived
integrity was found, indicating that managerial reliance on AI decision aids does
not negatively affect perceived integrity. Additionally, the provision of
explanations for AI-generated decisions does not significantly impact perceptions
of managerial trustworthiness. These results are reviewed and discussed in terms
of their theoretical implications, limitations, directions of future research and
practical implications.
Beskrivelse
Masteroppgave(MSc) in Master of Science in Leadership and Organizational Psychology - Handelshøyskolen BI, 2024