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The elements of interactive agency in rapid, continuous change: a qualitative study of leader actions and employee outcomes and responses of agency in a large, hierarchical organization

Øien, Helene Pederstad; Lie, Therese Wittenberg
Master thesis
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URI
http://hdl.handle.net/11250/2580218
Date
2018
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  • Master of Science [1530]
Abstract
There is a lack of attention on how to facilitate agency in the existing change

management literature. This thesis aims to be a response to that deficit. Our

intention was to look further into the employees’ role in facilitating agency, since

it is not as apparent in the literature as the leader role and actions. This was done

through semi-structured interviews by using a positive approach as an analytic

pathway. Our findings reveal how both leaders and employees’ actions are

important in facilitating agentic behavior, and that both parties are depended on

each other through what we call interactive agency. More specifically, our

findings identified four leader actions, which is invitation, trust, support and

guidance, and four employee outcomes, called locus of control, independence,

self-efficacy and feeling of mastery. These outcomes lead the employees to

respond with agentic behavior, such as initiating actions, becoming self-driven,

setting ambitious goals, going the extra mile and taking on more challenging

tasks. Conclusively, this thesis provides insight on how to facilitate agency, and

how interactive agency is a key driver of positive change. Implications for theory

and practice are discussed.
Description
Masteroppgave(MSc) in Master of Science in Leadership and Organizational Psychology - Handelshøyskolen BI, 2018
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Handelshøyskolen BI

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