Blar i Publikasjoner fra CRIStin - BI på emneord "Chatbot"
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Can ChatGPT replace humans in crisis communication? The effects of AI-mediated crisis communication on stakeholder satisfaction and responsibility attribution
(Peer reviewed; Journal article, 2024)Imagine a world where chatbots are the first responders to crises, efficiently addressing concerns and providing crucial information. ChatGPT has demonstrated the capability of GenAI (Generative Artificial Intelligence)-powered ... -
Emojifying chatbot interactions: An exploration of emoji utilization in human-chatbot communications
(Peer reviewed; Journal article, 2023)The prevalence of chatbots in human–computer communication has significantly increased. Emojis, as a form of emotional disclosure, have gained significant attention for their potential to boost chatbot service satisfaction. ...