Blar i BI Open på forfatter "Pettersen, Thea Rebekka Skarheim"
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The Perception of Customer Misbehavior in the Norwegian Retail Sector
Holst, Silje Simensen; Pettersen, Thea Rebekka Skarheim (Master thesis, 2019)Customer misbehavior signifies behaviors within the exchange setting that violates the generally accepted norms of conduct in consumption situations, and has become a serious problem faced by many service oriented ...