• A Quantum of Self: A Study of Self-Quantification and Self-Disclosure 

      Maltseva, Kateryna; Lutz, Christoph (Journal article; Peer reviewed, 2018)
      An increasing number of people are tracking their fitness activities, work performance and leisure experiences using body sensors (e.g., wrist-bands or smart watches) and mobile applications. This trend, referred to as ...
    • A social milieu approach to the online participation divides in Germany 

      Lutz, Christoph (Journal article; Peer reviewed, 2016)
      Research on digital divides has been helpful in advancing our understanding of the social structuration of Internet access, motivations to go online, digital skills, and Internet (non-)use, including participatory uses. ...
    • Affordances Advancing User-Created Communication (UCC) in Service: Interactivity, Visibility, and Anonymity 

      Ciuchita, Robert; Medberg, Gustav; Penttinen, Valeria; Lutz, Christoph; Heinonen, Kristina (Peer reviewed; Journal article, 2022)
      Purpose: Digital platform users not only consume but also produce communication related to their experiences. Although service research has explored users’ motivations to communicate and focused on outcomes such as electronic ...
    • Artificial intelligence in the work context 

      Jarrahi, Mohammad Hossein; Lutz, Christoph; Boyd, Karen; Østerlund, Carsten; Willis, Matthew (Peer reviewed; Journal article, 2022)
      Artificial intelligence (AI) reconfigures work and organization, while work and organization shape AI. In this special issue, we explore these mutual transformations and how they play out across industries and occupations. ...
    • Artificial Intelligence, Human Intelligence and Hybrid Intelligence Based on Mutual Augmentation 

      Jarrahi, Mohammad Hossein; Lutz, Christoph; Newlands, Gemma Elisabeth Marjorie (Peer reviewed; Journal article, 2022)
      There is little consensus on what artificial intelligence (AI) systems may or may not embrace. While this may point to multiplicity of interpretations and backgrounds, a lack of conceptual clarity could thwart development ...
    • Authenticity and the Sharing Economy 

      Bucher, Eliane; Fieseler, Christian; Fleck, Matthes; Lutz, Christoph (Journal article; Peer reviewed, 2018)
      Based on a qualitative interview-study as well as on a quantitative survey among users of the room sharing platform Airbnb, we show that situational closeness between sharing economy consumers and providers may prompt ...
    • Benefits and harms from Internet Use: A differentiated analysis of Great Britain 

      Blank, Grant; Lutz, Christoph (Journal article; Peer reviewed, 2018)
      Recent studies have enhanced our understanding of digital divides by investigating outcomes of Internet use. We extend this research to analyse positive and negative outcomes of Internet use in the United Kingdom. We apply ...
    • The Chilling Effects of Algorithmic Profiling: Mapping the Issues 

      Büchi, Moritz; Fosch Villaronga, Eduard; Lutz, Christoph; Tamò-Larrieux, Aurelia; Velidi, Shruthi; Viljoen, Salome (Journal article; Peer reviewed, 2019)
      In this article, we provide an overview of the literature on chilling effects and corporate profiling, while also connecting the two topics. We start by explaining how profiling, in an increasingly data-rich environment, ...
    • Collective Action and Provider Classification in the Sharing Economy 

      Newlands, Gemma Elisabeth Marjorie; Lutz, Christoph; Fieseler, Christian (Journal article; Peer reviewed, 2018)
      Conditions in the sharing economy are often favourably designed for consumers and platforms but entail new challenges for the labour side, such as substandard social-security and rigid forms of algorithmic management. Since ...
    • Consumer segmentation within the sharing economy: The case of Airbnb 

      Lutz, Christoph; Newlands, Gemma Elisabeth Marjorie (Journal article; Peer reviewed, 2018)
      The sharing economy is a global phenomenon with rapid growth potential. While research has begun to explore segmentation between users and non-users, only limited research has looked at consumer segmentation within sharing ...
    • The Contextual Role of Privacy Concerns in Online Political Participation 

      Hoffmann, Christian Pieter; Lutz, Christoph (Peer reviewed; Journal article, 2022)
      Research on online political participation highlights how online platforms may facilitate or encumber political participation. In this contribution, we add to existing research on digital inequalities in online political ...
    • Crowdwork and the Mobile Underclass: Barriers to Participation in India and the United States 

      Newlands, Gemma Elisabeth Marjorie; Lutz, Christoph (Journal article; Peer reviewed, 2020)
      Online crowdwork platforms have been praised as powerful vehicles for economic development, particularly for workers traditionally excluded from the labor market. However, there has been insufficient scrutiny as to the ...
    • Data Capitalism and the User: An Exploration of Privacy Cynicism in Germany 

      Lutz, Christoph; Hoffmann, Christian Pieter; Ranzini, Giulia (Journal article; Peer reviewed, 2020)
      Ever since empirical studies found only a weak, if any, relationship between privacy concerns and privacy behavior, scholars have struggled to explain the so-called privacy paradox. Today, a number of theoretical arguments ...
    • Digital Divides in Political Participation: The Mediating Role of Social Media Self-Efficacy and Privacy Concerns 

      Hoffmann, Christian Pieter; Lutz, Christoph (Journal article; Peer reviewed, 2019)
      Scholarship on political participation and the Internet has found that Internet use may foster both online and offline political participation, while also finding pronounced inequalities in online political participation ...
    • Digital Inequalities in the Age of Artificial Intelligence and Big Data 

      Lutz, Christoph (Journal article; Peer reviewed, 2019)
      In this literature review, I summarize key concepts and findings from the rich academic literature on digital inequalities. I propose that digital inequalities research should look more into labor- and big data-related ...
    • Do Privacy Concerns about Social Robots Affect Use Intentions? Evidence from an Experimental Vignette Study 

      Lutz, Christoph; Tamò-Larrieux, Aurelia (Journal article; Peer reviewed, 2021)
      While the privacy implications of social robots have been increasingly discussed and privacy-sensitive robotics is becoming a research field within human-robot interaction, little empirical research has investigated privacy ...
    • European Perspectives on Power in the Sharing Economy 

      Newlands, Gemma; Lutz, Christoph; Fieseler, Christian (Research report, 2017)
      This report, ‘European Perspectives on Power in the Sharing Economy’, forms one element of a European Union Horizon 2020 Research Project on the sharing economy: Ps2Share ‘Participation, Privacy, and Power in the Sharing ...
    • Fairness, Legitimacy, and the Regulation of Home-Sharing Platforms 

      Newlands, Gemma Elisabeth Marjorie; Lutz, Christoph (Journal article; Peer reviewed, 2020)
      Purpose – The purpose of this study is to contribute to current hospitality and tourism research on the sharing economy by studying the under-researched aspects of regulatory desirability, moral legitimacy, and fairness ...
    • Flexible work and personal digital infrastructures 

      Jarrahi, Mohammad Hossein; Newlands, Gemma Elisabeth Marjorie; Butler, Brian S.; Savage, Saiph; Lutz, Christoph; Dunn, Michael; Sawyer, Steve (Peer reviewed; Journal article, 2021)
      As flexible work arrangements such as remote working or digital nomadism are normalized, the structure of work, performance expectations, and employee-employer relationships fundamentally change, presenting both benefits ...
    • Gathering Expert Opinions for Social Robots' Ethical, Legal, and Societal Concerns: Findings from Four International Workshops 

      Fosch Villaronga, Eduard; Lutz, Christoph; Tamò-Larrieux, Aurelia (Journal article; Peer reviewed, 2019)
      Social robots, those that exhibit personality and communicate with us using high-level dialogue and natural cues, will soon be part of our daily lives. In this paper, we gather expert opinions from different international ...