Blar i BI Open på forfatter "Høgbakken, Christine Rustad"
-
The link between service climate, its antecedents and consequences : collective felt trust as a mediator
Høgbakken, Christine Rustad; Morken, Peter (Master thesis, 2017)Based on previous literature, it is evident that organizational resources and leadership behavior influence employees’ positive perception of a service climate, which subsequently leads to improved unit performance. ...