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dc.contributor.authorCrosby, Lawrence
dc.contributor.authorGhanbarpour, Tohid
dc.date.accessioned2023-05-19T11:05:14Z
dc.date.available2023-05-19T11:05:14Z
dc.date.created2022-11-16T17:42:49Z
dc.date.issued2022
dc.identifier.issn0148-2963
dc.identifier.urihttps://hdl.handle.net/11250/3068334
dc.description.abstractThere is widespread agreement in the literature that intangible assets, particularly those of a relational nature, are key determinants of firm performance. Scholars also acknowledge that stakeholder relationships and innovation are inextricably connected. Conceptual support for these linkages is found in established management theories and evidence from empirical research. However, this research has been handicapped by various data limitations. The purpose of this study is to introduce and evaluate a new dataset that overcomes many of those limitations, allowing for a more comprehensive examination of the complex interplay of relationship-based assets, innovation, and financial performance. Based on this review, we conclude that the Drucker system of measuring customer satisfaction, employee satisfaction/engagement, innovation, and corporate social performance exhibits sufficient content and other types of validity to be suitable for academic research involving this set of intangibles.en_US
dc.language.isoengen_US
dc.publisherElsevieren_US
dc.rightsNavngivelse 4.0 Internasjonal*
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/deed.no*
dc.subjectIntangible assetsen_US
dc.subjectStakeholder relationshipsen_US
dc.subjectCustomer satisfactionen_US
dc.subjectEmployee engagementen_US
dc.subjectInnovationen_US
dc.subjectCorporate social performanceen_US
dc.titleThe Drucker intangibles measurement system: An academic perspectiveen_US
dc.title.alternativeThe Drucker intangibles measurement system: An academic perspectiveen_US
dc.typePeer revieweden_US
dc.typeJournal articleen_US
dc.description.versionpublishedVersionen_US
dc.source.journalJournal of Business Researchen_US
dc.identifier.doi10.1016/j.jbusres.2022.113452
dc.identifier.cristin2075135
cristin.ispublishedtrue
cristin.fulltextoriginal
cristin.qualitycode2


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Navngivelse 4.0 Internasjonal
Except where otherwise noted, this item's license is described as Navngivelse 4.0 Internasjonal