The Impact of Working Arrangement on Employee Job Performance : Measuring and understanding by using the Job Demands- Resources model
Master thesis
Permanent lenke
https://hdl.handle.net/11250/3038541Utgivelsesdato
2022Metadata
Vis full innførselSamlinger
- Master of Science [1622]
Sammendrag
Covid-19 has led to lasting changes in working life. Remote work has become
increasingly prevalent, and many organizations are adopting more flexible working
arrangements that allow employees to work from their homes. Such changes in
employees’ working arrangements are believed to have an impact on how they
perform at work. In this thesis we investigate how different working arrangements
(in-office, hybrid, home office) affect job performance. By using the Job Demands-
Resources model, we initially expected working arrangements to impact
employees’ job resources, job demands, motivation, and burnout, all of which
ultimately influences their job performance.
By employing a cross-sectional research design, data were collected through
a self-reported questionnaire. A total of 204 responses were collected from
Norwegian employees representing various occupations and industries whereby
187 of the responses were used in the study. Through our analyses, no significant
relationship was detected between working arrangements and job demands,
burnout, and in-role performance. However, several significant differences were
found between the working arrangements, especially between home office workers
and in-office workers. Findings revealed that employees working from home scored
significantly higher on job resources, intrinsic motivation, and extra-role
performance, whereas those located in-office showed significantly higher scores on
extrinsic motivation. These findings indicate that organizations can benefit from
allowing employees flexible working arrangements that enables them to work from
home.
Key words: Covid-19, Working Arrangements, In-Office, Hybrid, Home Office,
Job Resources, Job Demands, Motivation, Burnout, Job Performance
Beskrivelse
Masteroppgave(MSc) in Master of Science in Leadership and Organizational Psychology - Handelshøyskolen BI, 2022