dc.contributor.author | Cabiddu, Francesca | |
dc.contributor.author | Frau, Moreno | |
dc.contributor.author | Lombardo, Sebastiano | |
dc.date.accessioned | 2019-03-20T10:10:34Z | |
dc.date.available | 2019-03-20T10:10:34Z | |
dc.date.created | 2019-03-12T18:55:25Z | |
dc.date.issued | 2019 | |
dc.identifier.citation | Journal of Service Research. 2019, . | nb_NO |
dc.identifier.issn | 1094-6705 | |
dc.identifier.uri | http://hdl.handle.net/11250/2590791 | |
dc.description.abstract | Service research and marketing theory have found value co-creation to be a key element in the business-to-business (B2B) context. Value can also be co-destroyed by the same actors who interact to create it. However, very few studies have examined service provider-customer work practices when value co-destruction (VCD) occurs. In this qualitative study, we approach VCD by combining social interactions and resource integration practices with a notion of value that reveals its multiform nature. We adopt a value definition that enables us to show that the notion of co-creation and co-destruction should be viewed conceptually as representing a value variation space rather than as being dichotomous or mutually exclusive. Our research allows practitioners to recognize and contrast VCD, as it emerges and impacts their B2B relations. | nb_NO |
dc.language.iso | eng | nb_NO |
dc.publisher | Sage | nb_NO |
dc.subject | Multiple case study | nb_NO |
dc.title | Toxic Collaborations: Co-Destroying Value in the B2B Context | nb_NO |
dc.type | Journal article | nb_NO |
dc.type | Peer reviewed | nb_NO |
dc.description.version | acceptedVersion | nb_NO |
dc.source.pagenumber | 15 | nb_NO |
dc.source.journal | Journal of Service Research | nb_NO |
dc.identifier.doi | https://doi.org/10.1177/1094670519835311 | |
dc.identifier.cristin | 1684294 | |
cristin.unitcode | 158,8,0,0 | |
cristin.unitname | Institutt for strategi og entreprenørskap | |
cristin.ispublished | true | |
cristin.fulltext | postprint | |
cristin.qualitycode | 2 | |