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dc.contributor.authorWitell, Lars
dc.contributor.authorSnyder, Hannah
dc.contributor.authorGustafsson, Anders
dc.contributor.authorFombelle, Paul
dc.contributor.authorKristensson, Per
dc.date.accessioned2016-06-15T10:58:05Z
dc.date.available2016-06-15T10:58:05Z
dc.date.issued2016
dc.identifier.citationJournal of Business Research, 69(2016)8: 2863-2872nb_NO
dc.identifier.issn0148-2963
dc.identifier.issn1873-7978
dc.identifier.urihttp://hdl.handle.net/11250/2392679
dc.descriptionThis is the accepted, refereed and final manuscript to the articlenb_NO
dc.description.abstractResearch on service innovation appears in several research disciplines, with important contributions in marketing, management, and operations research. Although the concept is widely used, few research papers have explicitly defined service innovation. This dearth of research is the motivation for the present study. Through a systematic review of 1301 articles on service innovation appearing in academic journals between 1979 and 2014, this article examines research defining service innovation. The study identifies the key characteristics within 84 definitions of service innovation in different perspectives (assimilation, demarcation and synthesis) and shows how the meaning of the concept is changing. The review suggests that the large variety in definitions limits and hinders knowledge development of service innovation.nb_NO
dc.language.isoengnb_NO
dc.publisherElseviernb_NO
dc.titleDefining service innovation: a review and synthesisnb_NO
dc.typeJournal articlenb_NO
dc.typePeer reviewednb_NO
dc.source.journalJournal of Business Researchnb_NO
dc.identifier.doihttp://dx.doi.org/10.1016/j.jbusres.2015.12.055
dc.description.localcode2. Forfatterversjonnb_NO


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